Last updated January 01, 2025

Welcome to Lemon Slice, a service provided by Magnifio Tech ("Company", "we", "our", "us"). We respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through Lemon Slice.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Data We Collect

We may collect and process the following types of data:

• Personal Information: Name, email address, phone number, payment details
• Technical Data: IP address, device type, operating system, browser type, log data
• Usage Data: Information on how you interact with our platform (e.g., visited pages, clicks, session duration)
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, personalize content, and analyze platform usage

How We Use Your Data

We process collected data for the following purposes:

• To provide, maintain, and improve our services
• To personalize user experience
• To communicate with users (support requests, service updates, marketing)
• To analyze performance and enhance platform security
• To comply with legal obligations

Legal Basis for Processing Data (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data based on one of the following legal grounds under GDPR (General Data Protection Regulation):

• Contract Performance – When data processing is necessary to provide our services
• Legitimate Interests – When processing is required to enhance our services and user experience
• Legal Obligations – When compliance with applicable laws requires data processing
• Consent – When you explicitly agree to data processing (e.g., marketing emails, cookies)

Your Rights Under GDPR & CCPA

Rights Under GDPR (EEA Users)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time

Rights Under CCPA (California Residents)

• Right to Know: Request disclosure of data we collect and how we use it
• Right to Delete: Request deletion of your personal data
• Right to Opt-Out: Prohibit the sale of your personal data (we do not sell data)
• Right to Non-Discrimination: We will not discriminate against users exercising their rights

To exercise your rights, contact us at hello@lemonslice.xyz

How to Withdraw Consent

You can withdraw your consent at any time by:

• Managing Preferences: Use cookie settings in your browser
• Unsubscribing from Emails: Click the "unsubscribe" link in marketing emails
• Contacting Us: Send a request to hello@lemonslice.xyz

Data Retention Policy

We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• User Account Data: Stored while the account is active and up to 6 months after deletion for security and compliance reasons.
• Payment Information: Stored for up to 7 years as required by tax and financial regulations.
• Support Requests: Stored for up to 2 years for quality control and dispute resolution.
• Analytical Data: Stored in aggregated form for up to 3 years for improving the platform.
• Logs and Security Records: See the next section.

Once retention periods expire, we securely delete or anonymize the data.

Processing of Logs and Security Records

To ensure security, prevent fraud, and improve our services, we collect and process detailed system logs, which may include:

• IP addresses and login attempts
• Session duration and activity timestamps
• Error reports and crash diagnostics
• Suspicious activity patterns (e.g., multiple failed logins, DDoS attempts)

Log data is stored securely and retained for the following durations:

• Security logs: Retained for up to 12 months
• Access and authentication logs: Retained for 6 months
• Error and crash reports: Retained for up to 2 years

We use logs solely for security monitoring, fraud prevention, and service optimization. Logs are accessible only to authorized personnel and are not used for marketing.

Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection. If you suspect unauthorized access, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Functions: Ensuring the platform operates properly
• Performance & Analytics: Measuring and improving service quality
• Advertising & Personalization: Delivering relevant ads and recommendations

You can disable cookies via your browser settings or manage preferences using our cookie consent banner.

Third-Party Services

We may share data with:

• Payment Providers: To process transactions securely
• Analytics Providers (e.g., Google Analytics): To track performance metrics
• Cloud Hosting Services: For platform stability and data storage

We require third-party vendors to comply with strict data protection agreements.

International Data Transfers

Your data may be transferred outside your country, including to EEA, the U.S., and other jurisdictions where our service providers operate. We ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) under GDPR, for lawful international transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notifications.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Magnifio Tech
Parcerisa 25, Barcelona, Spain, 08014
hello@lemonslice.xyz